Maintenance & Warranty

Maintenance & Warranty

To keep your furniture looking its best and in good working order, we provide ongoing maintenance services in support of Herman Miller’s 12-year, 3-shift warranty.

Scheduled maintenance services include inspection, cleaning, stain-prevention treatment, and lubrication as required. Should your products have warranty issues, our skilled, certified technicians will promptly inspect and repair your furniture on site or provide a replacement if necessary.

We’re available to repair broken or malfunctioning mechanisms, reupholster fabric panels and seating, touch up painted surfaces, repair scratches, or refinish wood furniture. And to maintain the long-term value of your investment, we’ll refurbish your products to like-new condition and match them to new furnishings or new decor.

Our customer service—combined with our manufacturers' warranties and commitment to quality products—ensures excellent support over the lifetime of our products. 

While we have only been associated with the John A. Marshall Company for the last couple of years, our experience with them has been a pleasant one. They have an excellent staff that addresses our needs and have taken the time to build a good strong working relationship with us. Service is on the top of their list, and they are always there to assist us.

Steve Brady, Williams
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