At John A. Marshall Co., we manage delivery and installation every step of the way.
As part of Herman Miller's Certified Dealer Network, we understand how critical proper delivery and installation are to your schedules, people, and work activities. We ensure that all product is delivered according to schedules and coordinated with the site manager and tradespeople. We provide supervision, equipment, and all the necessary permits to proceed quickly and safely. And, we verify the product against the delivery ticket with a commitment to clean, repair, or replace damaged product.
John A. Marshall Co.'s installation services don’t just start when product is delivered. We plan the installation, prepare the site, and disassemble and remove any existing furniture. If desired, we’ll move existing furniture and reinstall it in a new location.
Our installers are also Herman Miller Certified—meaning they complete a series of training programs and demonstrate a thorough knowledge of installation practices. We follow prescribed procedures and adhere to plans and drawings. When the product arrives, our installers unpack, stage, and assemble it in compliance with the manufacturer’s standards—and restore the area to broom clean condition.
Once installed, we check the product carefully to make sure it’s level, aligned, and working properly. Then we clean and polish it as instructed by the manufacturer. Even after installation is complete, our service isn't. We also train your people to use the product, follow up to assure you’re satisfied, and make any necessary changes.