- About John A. Marshall Co.
- Certified Dealer
While we've been affiliated with Herman Miller since the 1970s, we have been a proud member of Herman Miller's Certified Dealer Network since its inception in 1996. As such, we share a commitment to consistently outperform customer expectations.
The reach of the network—whose membership includes nearly 50 dealers operating out of more than 140 locations across North America—empowers us to handle projects of all sizes, even those covering multiple locations. So no matter how complex or expansive your project may be, we can provide you with a single resource—one point of contact, one contract, one invoice—for a fully coordinated and seamless process.
From shared technological capabilities to our Customer Satisfaction Survey, which gives us valuable feedback on the work we do for you, the Certified Dealer Network provides valuable support that helps us deliver an exceptional level of service. Our company is committed to providing you with superior and innovative solutions by creating spaces that engage your workforce.
To continuously improve our excellence, the entire network of Herman Miller dealers is evaluated each year on five pillars: Sales, Marketing, Design, Operations, and Finance. The dealer excellence program uses an objective framework to measure, engage, and reward dealers for their ongoing performance and commitment to the goals and strategies of Herman Miller.
John A. Marshall Co. is proud to be the only Herman Miller Gold Certified Dealer in our markets, and in Herman Miller's recently completed fiscal year 2021, we achieved Gold Status, which places us in the top 25% of all dealers in North America. We are very proud of this achievement and are thankful for our entire team who helped make this possible.