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Facilitating Safe Product Installations Amid COVID-19

While our remote employees were working from home over the past several months, our essential workers, made up of our warehouse and installation crews, were on-site, taking care of business for our customers. But how does this crew work safely during a pandemic?

As a member of Herman Miller’s Certified Dealer Network, we benefit from Herman Miller’s Performance System (HMPS) which integrates lean practices throughout all our systems and processes. The Last Mile is a key component of HMPS and is the way we bring process discipline and quality to our delivery, and installation process.

Our installation process starts before we get to your project site. Through pre-work, we prepare for the delivery and installation in our warehouse. Our detailed planning reduces interaction between people on your site. It also means that:

• Less time and fewer installers needed on-site
• Installation starts later in the project timeline to reduce contact with other trades
• Minimal packaging on-site and less product handling minimizes risk
• Completing sections of the project at a time allows for deep cleaning of product

Our installation team practices social distancing so that team members are six feet apart, whenever possible. For additional protection, team members wear masks and eye protection, as well as follow safe hygiene practices. At the end of the shift, team members sanitize hard surfaces of the furniture they came in contact with using an EPA certified, hospital-grade disinfectant.

Because the Last Mile is a part of our regular process, our team is experienced with the prework and planning necessary to make the installation at your project site go quickly, smoothly, and safely.

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John Marshall Performance System (JMPS) Time-Lapse Video